Who you trust with your clothes matters.
1.
Hygiene First
Customers expect their laundry to come back cleaner than clean.
How we uphold it:
• Regularly sanitise machines and surfaces
• Use high-quality, effective detergents
• Clearly display cleaning schedules
2.
Consistent Care
Every item, every visit should meet the same high standard.
How we uphold it:
• Train staff in fabric care and stain treatment
• Clear instructions for self-service customers
• Maintain machine performance with routine checks
3.
Trust & Transparency
Customers leave their personal items in our hands and should feel confident.
How we uphold it:
• Upfront about pricing, service times, and policies
• Ensure all staff are DBS checked and wear ID
• Responsive customer service