At Canton Launderette, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://www.canton-launderette.co.uk or interact with our services.
1. Who We Are
Canton Launderette
244 Cowbridge Road East, Cardiff, CF5 1GZ
Email: hello@canton-launderette.co.uk
Phone: 029 2034 1039
We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
We may collect and process the following information:
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Personal details (e.g., name, email address, phone number) when you contact us or use our services
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Transaction information if you use our services (e.g., payments or bookings)
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Technical data (e.g., IP address, browser type, visit duration) via cookies and analytics
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Service-specific details, such as preferences for pick-up, delivery, or cleaning options
3. How We Use Your Information
We use your information to:
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Provide and manage our services
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Respond to enquiries and customer service requests
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Improve our website and service experience
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Process payments and manage bookings
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Send occasional updates (with your consent)
4. Legal Basis for Processing
We process your data under the following lawful bases:
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Consent – when you agree to receive marketing or cookies
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Contract – to deliver services you request from us
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Legal obligation – to comply with regulations or tax requirements
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Legitimate interests – to improve our business and services
5. Sharing Your Information
We do not sell or rent your personal data. We may share it with:
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Trusted third-party providers (e.g. payment processors, hosting companies)
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Regulatory or legal authorities if required by law
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All third parties are required to respect your data and only process it in accordance with our instructions.
6. How We Protect Your Data
We take appropriate technical and organisational measures to secure your personal data, including:
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Secure servers and encrypted storage
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Limited access to personal data
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Regular reviews of our data handling practices
7. How Long We Keep Your Data
We retain personal data only as long as necessary for the purpose collected, or as required by law (e.g. tax records may be kept for 6 years).
8. Your Rights
You have the right to:
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Access your personal data
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Correct inaccurate data
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Request erasure (“right to be forgotten”)
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Restrict or object to processing
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Withdraw consent at any time
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Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
To exercise these rights, contact us using the details above.
9. Cookies
See our Cookies Policy to learn how we use cookies on our website.
10. Changes to This Policy
We may update this policy occasionally to reflect changes in law or our services. We recommend reviewing it regularly. Updates will be posted on this page with a revised effective date.